Technical Support Engineer
7 days ago
Overview
TheEngineer Technical Support provides support for diagnosing,reproducing and fixing software and hardware issues. Troubleshootprotocols running on client hardware to assist customer withproblem isolation and resolution.
Will also beresponsible for
- Providetimely and effective IT related user support for thecustomer.
- Troubleshoot, diagnose and resolvehardware issues.
- Troubleshoot, diagnose andresolve common networking issues.
- Troubleshoot,diagnose and resolve common softwareissues.
- Meet critical deadlines and be able tofinalize goals within timely fashion.
- Resolvecustomer problems on timely manner.
- Providewindows framework troubleshooting.
- Mentor andassign tasks to other team members asneeded.
- Ensure that IT services &resources are available on constantbasis.
- Install & support datarecovery.
- Resolve issues within the departmentthat hinders work progress in anyway.
- Take onadditional duties and responsibilities relating to IT as designatedby the supervisor/manager.
- Providing remotesupport to various teams in different locations.
Nationality
NoRestriction
Qualification
- Bachelor's degree ininformation technology, Must have valid Microsoft Certificationssuch as Microsoft Certified Expert (MSCE),A+
- Cisco, HP CompTIA or other relevantcertifications will be advantage.
Experience
- Minimum of 5 Years Experience ashardware Technical Support (or similarresponsibilities)
- Minimum of 5YearsExperiencein network, hardware &software
- Experienced in managing multiplenetwork sites ensuring constant availability ofresources
- Strong experience and understandingin solving software and hardware issue
- Workingknowledge of SAN, Virtualization, networking, TCP/IP, RAID, back up& recovery, LAN/WAN.
- Experience inmanaging Windows operating system, Exchange, Active Directory,VMWare, Citrix.
Engineering,IT Skill
Employment Type : Full Time
Department / Functional Area: ITSoftware
Experience: years
Vacancy: 1
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