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Operations Manager, Ticketing and Guest Experience
2 months ago
About the Role
The Operations Manager, Ticketing is responsible for the overall operations of ticketing functions of Aquaventure World. This includes ensuring the efficient processing of ticket transactions, maintaining accurate cash handling records, and providing exceptional customer service to guests.
The person in this role will oversee the development and performance of Assistant Managers and Team Leaders to ensure that best practices are carried out in a fast-paced and controlled environment. This includes ticketing efficiency, sales techniques, and continuous training on all products.
This position will work in conjunction with other Admissions Leadership to oversee the arrival and exit experience, sales of Aquaventure World products, guest complaints resolution, Dolphin Bay reservations, administrative functions, and coordination with 3rd party vendors to represent Aquaventure World.
About You
To be successful in this role, a minimum of three years leadership experience is necessary, ideally in a waterpark or theme park environment. Previous experience in ticketing operations and working with sales systems is required. You should have strong leadership skills around communication with all levels in the organization, influencing others, and demonstrating strategic thinking to continuously drive operational excellence.
Additionally, you should be able to comfortably work with large teams and navigate fast-paced complex projects. You will be at the heart of our vision to constantly innovate and deliver Amazing Experiences and Everlasting Memories.
