Resort Operations Manager
2 weeks ago
Key Responsibilities:
- Lead and motivate a diverse team of front office employees to ensure the delivery of exceptional guest experiences and adherence to established cultural and core standards.
- Develop and implement effective strategies to control labor and operating expenses, including scheduling, budgeting, and inventory management.
- Collaborate with other departments to ensure seamless coordination and partnership, and make recommendations for improvements to facilities and equipment as needed.
- Recruit, train, and evaluate employees to ensure they possess the skills and knowledge required to excel in their roles.
- Provide exceptional guest service, handle complaints and concerns, and promote good public relations.
Requirements:
- Minimum 2 years of experience in a hospitality management role, preferably in a luxury resort or hotel.
- Proven track record of leading and motivating diverse teams to achieve exceptional results.
- Ability to thrive in high-pressure environments, maintain composure, and adapt to dynamic situations.
- Strong knowledge of rooms division operations and proficiency with different systems.
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