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Senior Learning and Development Officer

2 months ago

Dubai, Dubai, United Arab Emirates Talent Pal Full time
Main Responsibilities

The Senior Learning and Development Officer will be responsible for ensuring quality assurance of administrative services provided by the Learning and Development Department. This includes playing an active role in customer interface between the Department and its external and internal clients, and ensuring the maintenance of the Department's MIS (Management Information Systems).

Key Accountabilities

  • Lead regular review meetings between L&D Department and various KEOLISMHI departments to resolve concerns on training services.
  • Ensure and lead regular review meetings between L&D Department and the client (RTA) to ensure all required actions are being documented, communicated, and provide an updated status to all owners of the action.
  • Manage external training providers to ensure a safe, timely, and efficient delivery of courses; manage the documentation of vendor inclusion in SAP system aligned with the KeolisMHI Management System (SMS) Procurement Supply Chain Procedure.
  • Process external course and departmental evaluation reports and contribute to identified training competence and training process development activities and improvement.
  • Identify and implement performance improvement interventions (CAF) to training administration.
  • Manage all aspects of Department's MIS to include document control, control of records, and database update.
  • Communicate attendance and performance of trainees to their concerned departments.
  • Produce performance reports from MIS to meet Department reports to KEOLISMHI management.
  • Responsible for internal audit of training administration procedures, documentation, and reporting.
  • Audit and inspect the post-training documents submitted by internal & external training providers with respect to use of approved templates and accuracy of information contained in each document and carry out remedial actions for non-compliance.
  • Monitor and process all L&D requirements in relation to finance and procurement through SAP; assist L&D Manager in allocating L&D Department's annual budget plan; Monitor L&D Department's expenses against the approved yearly budget allocation by submitting monthly reports to Finance Department.
  • Process overtime and reimbursement through SAP; monitor and coordinate with My HR and finance department for cross-charging of approved services provided by L&D Department to various KEOLISMHI departments.
  • Manage and coordinate interface between L&D Department and City & Guild / ILM in centre updates, C&G / ILM training calendar, Walled Garden functionalities, centre account monitoring, qualification registration, and documentation; provide assistance required by the external verifiers during centre visits.
  • Provide administrative support in scheduling and coordinating meetings in the diary; liasing with Commercial and Procurement Department for required contractual agreement; flight and accommodation arrangements and expense processing for L&D consultants.
  • Perform and carry out other duties as instructed/directed by the Learning and Development Manager.
  • Ensure compliance with the KeolisMHI Management System and all relevant business processes, procedures, and work instructions to deliver all work with appropriate quality and governance standards.
  • Ensure security and integrity of all data provided, including reporting, performance, finance, and customer information; reference KeolisMHI non-disclosure policy to exercise personal duty of care for their own health, safety, and welfare and for those affected by their acts or omissions; reference SMS GSOP HSE 16 KeolisMHI organisational HSE responsibilities.
  • Ensure compliance with all training requirements of KeolisMHI and ensure adherence to these requirements at all times whilst in employment.
  • Report any accidents, incidents, breaches, or potential breaches to appropriate management or the speak-up process.
Knowledge and Skills

The ideal candidate will have knowledge of SAP SRM and possess the following skills:

  • A dynamic, high-energy individual who can manage several groups/sections within a department.
  • Excellent interpersonal and communication skills (written and verbal) and the ability to manage multiple tasks effectively.
  • Mature, detail-minded, self-motivated, and responsible.
  • Proactive and multitasked, and able to work under pressure to meet deadlines.
  • Proficient in MS Office, MS Excel, and MS Word.
  • Highly motivated and flexible.
  • Ability to collaborate effectively with cross-functional teams.
  • Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
  • Ability to communicate effectively both in writing and in speaking and convey complex information in an easily understood format.
  • Strong organisational skills, detail-oriented, professional in approach to work, and innovative in solving problems.
  • Ability to maintain confidentiality in handling highly sensitive, confidential, and non-routine information.
  • Ability to produce reports from various existing information systems to support Department's reporting outputs.
  • An assertive finisher with high-level personal presence and credibility.
  • Service Orientation: Actively looking for ways to help people.
  • Stay abreast of developments in the training field.
  • Possess strong PC skills, including proficiency with MS Outlook, Word, Excel, PowerPoint, and Project applications, and ability to learn new software-based applications.
Experience

The ideal candidate will have:

  • Minimum 3 years, preferably 5 years, work experience in a quality control environment.
  • Minimum 3 years, preferably 5 years, work experience within a training environment.
  • Minimum 3 years work experience of team management.
  • Project management experience and able to use project management software.
Education and Professional Qualifications

The ideal candidate will have:

  • Ideally a degree holder in any discipline.
  • Professionally qualified with membership of a recognised professional institution.
  • Ideally holder of recognised qualification in business administration or equivalent.
  • Ideally holder of internationally recognised qualification in management.