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Call Center Agent

2 months ago

Sharjah, Sharjah, United Arab Emirates ME Services Sharjah Full time
Job Summary:

We are seeking a highly skilled and organized Customer Service Representative to join our team at ME Services Sharjah. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Answering Calls: Respond to incoming calls from clients, customers, and other stakeholders in a professional and courteous manner.
  • Call Handling: Handle customer inquiries, resolve issues, and provide information on our services and products.
  • Documentation: Maintain accurate and detailed records of all customer interactions, including calls, emails, and other correspondence.
  • Communication: Collaborate with internal teams to resolve customer issues and provide timely updates on the status of customer requests.
  • Problem-Solving: Analyze customer complaints and concerns, and provide effective solutions to resolve issues.
  • Teamwork: Work collaboratively with other customer service representatives to achieve team goals and objectives.
  • Continuous Improvement: Participate in ongoing training and development to improve customer service skills and stay up-to-date on company policies and procedures.
Requirements:
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with customers and internal stakeholders.
  • Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to analyze customer complaints and concerns, and provide effective solutions.
  • Organizational Skills: Possess strong organizational skills, with the ability to prioritize tasks, manage multiple calls, and meet deadlines.
  • Technical Skills: Proficient in using computer software and systems, including CRM systems and other customer service tools.