Front Office Ambassador

6 days ago

Dubai, Dubai, United Arab Emirates Premier Inn Hotels LLC Full time

Premier Inn Hotels LLC is seeking a highly skilled Front Office Ambassador to join our team. This role is perfect for individuals who possess excellent communication skills, a customer-oriented approach, and the ability to work under pressure.

The Front Office Ambassador will be responsible for:

  • Greeting and welcoming guests, visitors, and suppliers, answering telephone calls and providing a warm, timely welcome in line with our brand standards.
  • Answering guest-related queries and providing information for promotions, room prices, activities, and events in the surrounding area to provide accurate information to guests.
  • Ensuring payments are made in accordance with cash handling procedures and processing reservations and cancellations accurately and efficiently.
  • Identifying corporate leads and building long-term relationships.
  • Driving online name mentions and promoting customer feedback.
  • Understanding online guest feedback and exploring options for improvement.
  • Carrying out general office duties including correspondence, emails, and filing to ensure the smooth running of the reception area. Maintaining appropriate stock of supplies and reception stationery.
  • Effectively communicating with all departments on all guest requests and complaints for smooth service delivery.

The ideal candidate will have:

  • A minimum of one year experience as a Hotel Receptionist in the Front Office department of a hotel.
  • Knowledge of Opera (PMS).
  • Arabic language speaking, writing, and reading skills.

What we offer:

We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours that offer you a work-life balance. Along with this, we have many examples of how those that work with us have grown and developed their careers throughout our company. So if you are committed and driven and want to develop into other areas, we will support you to do this.
We employ people who not only believe in our values but also have the passion to live and breathe them and always put the customer at the heart of everything we do.
We want Premier Inn Hotels LLC to be a place where people's skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We emphasize a promote-from-within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

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