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Front Office Operations Manager

7 days ago

Dubai, Dubai, United Arab Emirates Emaar Hospitality Group Full time
Our Expectations

We expect our Customer Service Ambassador to possess a minimum of 2 years' experience in front office operations within a 5-star hospitality industry. A high school diploma is required, while a College degree in Hotel Management or a related field is preferred.

Your Key Responsibilities
  1. Pro-actively communicate with fellow team members, prioritizing the interests of our guests.
  2. Provide constructive feedback on-the-job and analyze operations to optimize resource allocation.
  3. Maintain up-to-date knowledge of our service standards and procedures.
  4. Ensure adequate service recovery where needed, minimizing complaints.