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Job Overview
We are seeking a highly skilled Customer Service Ambassador to join our team at Etihad Rail Db. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our hotel is memorable and enjoyable.
About the Role
This is a fantastic opportunity for a motivated and customer-focused individual who is passionate about providing outstanding service. As a Customer Service Ambassador, you will be the first point of contact for our guests, handling check-ins, check-outs, and resolving any issues that may arise during their stay.
Main Responsibilities
- Guest Services: Provide personalized attention to guests, responding to their needs and requests in a timely and professional manner.
- Check-in/Check-out Process: Ensure a seamless and efficient check-in/check-out process, utilizing our systems and processes to minimize wait times and maximize guest satisfaction.
- Issue Resolution: Respond promptly and professionally to guest complaints or issues, escalating to management if necessary to ensure resolution.
- Team Collaboration: Work closely with other departments, including Housekeeping, Food and Beverage, and Maintenance, to ensure a cohesive and comprehensive guest experience.
- Training and Development: Participate in ongoing training and development programs to enhance skills and knowledge, staying up-to-date on company policies, procedures, and services.
Requirements
- Bachelor's degree in Hotel Management or related field.
- Minimum 1 year of experience in Front Office or Guest Services, preferably in a luxury hotel environment.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Able to work a flexible schedule, including evenings, weekends, and holidays.
