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2 weeks ago
- Minimum 2 years of experience in front office in a 5-star hospitality industry.
- Minimum of a high school diploma is required / College degree in Hotel Management, or a related field is preferred.
- Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
- Coaching and training on-the-job.
- Providing constructive feedback (on- and off-the-job).
- Analyzing operations and assigning resources accordingly.
- Conducting huddles during shifts to ensure seamless communication.
- Prevent complaints and ensure adequate service recovery where needed.
- Pro-actively communicate with fellow Ambassadors, always with the guest's interests at heart.
- Genuine service personality, with high EQ.
