Service Delivery Excellence Leader

7 days ago


Dubai, Dubai, United Arab Emirates Justlife Home Services Full time

We are looking for a highly skilled Quality and Operations Executive to join our team at Justlife Home Services. As a member of our quality department, you will play a critical role in ensuring that our services meet the highest standards of quality and excellence.

Your primary responsibility will be to oversee the service provider teams, ensuring they meet professional standards through continuous training and retraining sessions. You will also develop, implement, and monitor on-demand service delivery processes, ensuring compliance with Justlife's operating procedures.

You will be responsible for analyzing performance metrics and identifying areas for improvement, working closely with service providers to address any issues or concerns. Additionally, you will coordinate service quality efforts between Justlife and partners, addressing non-compliance and ensuring adherence to standards.

Develop and implement process improvements to increase operational efficiency and reduce costs. Work closely with the marketing team to create engaging content for employees, partners, and customers. Manage multiple projects simultaneously, prioritizing tasks and meeting deadlines. Analyze sales data using tools like Power BI and provide actionable insights to improve business decisions.

We offer a comprehensive benefits package, including opportunities for career development and growth, a dynamic and entrepreneurial work environment, and a fair and objective Performance Management System. If you are a motivated and experienced professional looking for a new challenge, please apply today



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