Sales and Service Excellence Manager
6 days ago
We are seeking a Sales and Service Excellence Manager to join our team at the DAMIANI Group. This role plays a crucial part in supporting the Store Manager in all operational and sales activities, ensuring an exceptional client experience while driving business growth.
The ideal candidate will have a proven track record in luxury retail, preferably in jewelry & watches, and possess excellent leadership, communication, and interpersonal skills. This role requires a passion for luxury and craftsmanship, with a strong attention to detail.
Key Responsibilities:
- Clienteling Strategies: Assists in executing clienteling strategies, VIP events, and in-store activations that drive sales and enhance the customer experience.
- Team Collaboration: Works collaboratively with sales associates to achieve individual and team objectives.
- Inventory Management: Assists with stock control, inventory management, and visual merchandising to maintain a premium brand image.
Requirements and Skills:
- Luxury Retail Experience: At least 2 years of experience in luxury retail, preferably in jewelry & watches.
- Excellent Communication: Excellent leadership, communication, and interpersonal skills to effectively manage a team and build strong relationships with clients.
- Attention to Detail: Strong attention to detail and passion for luxury and craftsmanship.
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