Global Learning Strategist
3 days ago
About the Role
We are seeking a highly skilled Dealer Workforce Development Consultant to join our team at Caterpillar Financial Services Corporation. As a Global Learning Strategist, you will play a crucial role in supporting dealers on Services Growth via the execution of Dealer Technician Growth Programs (Attraction, Development, and Retention) and Career Development Process Accreditations.
Key Responsibilities
- Collaborate effectively across the enterprise (specifically the Distribution Services Division) and with dealer partners to achieve Services Growth goals, serving as a business partner to achieve Dealer Technician Growth definition of winning (DoW).
- Using expertise on dealer operations, provide consultative services on Service, Sales, and Leadership learning strategies and solutions from Global Dealer Learning.
- Support SEP (Service Excellence Program) and MSEP (Marketing & Sales Excellence Program) specifically around dealer workforce capacity & capability (Cap & Cap).
- Enhance dealer capabilities through Technician Career Development Process Accreditation (TCDPA) and Sales Career Development Process Accreditation (SCDPA).
- Execute Dealer Technician Growth initiatives as measured by key metrics such as % Technician Volume vs. Cap & Cap Plan, % of dealers at TCDPA Excellent Accreditation, % of dealers with Train-to-Task programs (Foundational accelerated technician development program), % of dealers participating in Technician Retention Surveys, and % of dealers participating in Global Dealer Technician Challenge.
Requirements
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
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