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Hospitality Cleaning Associate

3 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time
Position Overview

The Room Care Specialist plays a vital role in maintaining the cleanliness and orderliness of guest accommodations and public spaces within the hotel. This position requires a commitment to upholding the highest standards of hygiene and safety.

Key Responsibilities
  • Daily Cleaning: Responsible for the meticulous cleaning and tidying of guest rooms, bathrooms, and shared areas, adhering to established hotel protocols.
  • Equipment Maintenance: Ensure all cleaning tools and equipment are kept in pristine condition and stored securely as per the operational guidelines.
  • Knowledge of Facilities: Maintain a comprehensive understanding of the hotel layout, including public areas and restrooms.
  • Product Familiarity: Acquire knowledge of various cleaning agents and their appropriate applications.
  • Reporting: Notify the Housekeeping Supervisor of any damaged or missing items in guest rooms for prompt resolution.
  • Key Management: Handle keys responsibly, ensuring they are signed out securely and returned at the end of each shift.
  • Lost and Found: Accurately document and hand over any lost items to the Supervisor with detailed information.
  • Guest Interaction: Attend to guest requests with courtesy and efficiency, ensuring a pleasant experience.
  • Personalized Service: Strive to provide exceptional service to enhance guest satisfaction.
  • Privacy Respect: Uphold guest privacy by adhering to 'Do Not Disturb' signs and maintaining confidentiality.
  • Behavior Awareness: Observe guest behavior patterns and communicate any relevant information to the Supervisor.
  • Feedback Reporting: Relay any guest comments or complaints to the appropriate personnel.
  • Documentation Management: Ensure that all guest documentation within the rooms is accurate and current.
  • Team Briefings: Participate in daily team meetings to stay informed and aligned with housekeeping objectives.
  • Linen Management: Sort and count soiled linen before dispatching to laundry services.
  • Waste Management: Responsible for sorting waste appropriately.
  • Equipment Handling: Treat hotel equipment, welcome gifts, and room linens with care and respect.
  • Trolley Maintenance: Ensure the cleaning trolley is restocked and cleaned daily.
  • Storage Organization: Keep the storage area and trolley impeccably organized.
  • Corridor Cleanliness: Maintain clear and clean corridors free from obstructions.
  • Security Compliance: Adhere to hotel security regulations at all times.