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Hotel Ambassador

1 month ago

Dubai, Dubai, United Arab Emirates AccorHotels Full time

Job Description

The Role


As a key member of our team, you will be responsible for delivering exceptional service to our guests, ensuring their satisfaction and loyalty to our hotel.


We are looking for a highly motivated and enthusiastic individual who is passionate about providing warm and sincere service to our guests.


Key Responsibilities:


• Develop a thorough understanding of local activities and recreation options to provide personalized recommendations to our guests.


• Stay up-to-date on daily hotel information, including occupancy, functions, groups, and VIPs, to ensure seamless service delivery.


• Collaborate with Front Office, Housekeeping, and Food and Beverage teams to address guest needs and special requests.


• Identify opportunities to delight our guests and exceed their expectations.


• Maintain awareness of hotel facilities and services to provide accurate information to our guests.