Hotel Ambassador

3 weeks ago


Dubai, Dubai, United Arab Emirates Kempinski Hotel Mall of the Emirates Full time
The Lady in Red is the iconic face of Kempinski Hotel Mall of the Emirates, embodying the spirit of exceptional hospitality. As the extended arm of the General Manager, she provides seamless communication with hotel guests, ensuring that every stay is tailored to their needs.

Key Responsibilities:
  • Represent the hotel's philosophy and values, promoting a culture of excellence in service.
  • Develop in-depth knowledge of the hotel, its surroundings, and local attractions to provide personalized recommendations.
  • Stay informed about VIP guests, hotel functions, and special events to anticipate and exceed their expectations.
  • Collect and share guest feedback, leveraging insights to enhance the overall guest experience.
  • Welcoming and bidding farewell to guests, ensuring a warm and memorable experience.
  • Escorting Top VIPs to their rooms and providing a personalized welcome experience.
  • Liaising with the Front Office Manager and General Manager to create customized guest itineraries.
  • Maintaining accurate records of guest interactions, feedback, and preferences.
  • Addressing guest complaints and requests in a professional and efficient manner.
  • Participating in daily briefings and reporting any potential hazards or issues.
  • Providing guests with information on hotel services, promotions, and local attractions.
  • Collaborating with Senior Management to address any unusual circumstances affecting guest service.
  • Exercising discretion in making decisions on upgrades, comps, and rebates in accordance with hotel policies.
  • Engaging in ongoing training and professional development to enhance skills and knowledge.


In this role, you will have the opportunity to make a lasting impact on our guests' experiences, embodying the spirit of Kempinski's exceptional hospitality.
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