Sales and Marketing Executive
1 week ago
Park Hyatt Abu Dhabi is seeking a highly skilled Sales Executive to join our team. As a Sales Executive, you will be responsible for handling all leads from the sales team and direct client inquiries regarding group and banqueting requests.
Key Responsibilities:- Lead Management: Handle all leads from the sales team and direct client inquiries regarding group and banqueting requests.
- Client Liaison: Maintain a close working relationship with the client from the initial proposal sending to on-site liaison between hotel and organizer.
- Sales Account Management: Liaise with sales account managers on any corporate or group issues and activities as required, maintaining communication internally.
- Business Review: Review function blocked by you weekly to ensure that all business on the books is "live" and traced, and tracked for confirmation.
- Agreement Management: Ensure that all agreements (groups and catering contracts) follow the established hotel policies and procedures and are based on sound commercial judgment.
- Credit and Collection: Ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures.
- Sales Proposals: Develop professional conference and incentive sales proposals that win business for Park Hyatt Abu Dhabi.
- System Knowledge: Develop an excellent knowledge of Opera and Envision systems in order to be competent in checking reservations, room type availability, and function space availability.
- Hotel Product Knowledge: Have a strong hotel product knowledge and be well-versed in up-selling techniques.
- Catering Contracts: Ensure that all catering contracts follow the established Hotel Policies & Procedures and are based on sound commercial judgment.
- Booking Procedures: Ensure correct booking procedures are applied in relation to group room allocations, meeting set-ups, catering terms, and contractual agreements.
- Event Execution: Ensure that all events are carried out in an innovative and stylish fashion that reflects positively on the customer's event and remains a positive brand contact for Park Hyatt Abu Dhabi.
- Record Keeping: Maintain complete and supported records of all sales agreements, contracts, and quotes for the hotel as per Park Hyatt Abu Dhabi Hotel and Villas procedures.
- Customer Entertainment: Entertain potential and current customers based on business priorities.
- Site Inspections: Attend and participate in site inspections.
- Contribution Margins: Have a good understanding of contribution margins for each product and work with respective heads of departments to maximize operating results.
- Performance Targets: Achieve targets in terms of the number of Group Room Nights, Average Rate, Banquet Covers, and revenue as set by the Director of Sales & Marketing and Director of Sales.
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