Store Operations Associate

3 weeks ago


Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time

Key Responsibilities:

  • Collect and analyze customer behavior data to inform business reviews and drive sales growth.
  • Develop and maintain strong relationships with clients through an omni-channel approach.
  • Provide pre-buying feedback on products to ensure customer satisfaction.
  • Drive employee Net Promoter Score (eNPS) through people experience initiatives and culture.
  • Ensure adherence to Visual Merchandising (VM) guidelines and Standard Operating Procedures (SOPs).
  • Manage click and collect services within Service Level Agreements (SLAs).
  • Capture customer data accurately in accordance with marketing team requirements.
  • Promote the loyalty program (MUSE) and stay up-to-date with app offerings.
  • Support in-store marketing events and activations.
  • Monitor and engage with brand social media activities and campaigns.
  • Drive sales throughs within the store.
  • Support in-store Customer Experience (CX) initiatives.

Requirements:

  • Strong English communication skills.
  • Previous experience with receiving and organizing stock.


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