Order to Cash Process Lead
3 days ago
Majid Al Futtaim invites you to embark on a journey of excellence, where we strive to create unforgettable experiences for everyone, every day. As the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors annually, we have shaped the consumer landscape across the region for two decades. Our commitment to sustainability has earned us the largest mall in the world to attain LEED Gold EBOM Certification.
Job Purpose:
- This role is based in MAF Global Solutions (GS), a new department set up to support all wholly owned subsidiaries of MAF.
- You will provide strategic guidance and support to the department, ensuring effective allocation of resources, meeting business expectations, Service Level Agreement performance, and other responsibilities, thereby enabling achievement of daily and strategic objectives.
- You will be responsible for implementing efficient processes that meet control needs, running continuous improvement activities, and designing controls into daily processes, ensuring seamless execution.
- Ensure timely completion of monthly processes essential to the functional objectives of the department and business partners, maintaining high levels of service quality and efficiency in finance areas.
Key Responsibilities & Accountabilities:
Implementation:
- Lead the West Region O2C Team for 5 malls with average yearly invoicing of EGP 3bn.
- Serve as the primary point of contact for MAFP Business leaders.
- Develop and manage a high-performing Order to Cash SSC team by providing training and process expertise.
- Oversee processes related to receiving direct customer remittances, payment booking, bank reconciliations, deductions resolution, billing, customer disputes, queries, month-end activities, and coordination with sales/business for customer master data and item master.
- Manage and guide the team for P2P processes on a day-to-day basis, including entry posting.
- Establish and enforce policies and procedures for OTC GS operations, ensuring accountable management of GS resources.
- Identify and develop policies and procedures in conjunction with internal and external customers.
- Be a key point of contact for Finance BU team for any OTC escalation issues and BU process changes.
Monitoring:
- Responsible for timely closure of books at various intervals.
- Foster a collaborative environment with the team for seamless processing of information and activities.
- Lead in maintaining, amending, and communicating OTC policies and procedures.
- Recognize and escalate potential issues/risks to Tower Lead.
- Work with OTC Tower lead to ensure SLA metrics targets are met and implement actions to improve process performance with Continuous Improvement Leader.
- Ensure high-quality internal and external client experience.
Team Management:
- Execute approved improvement initiatives implementation.
- Manage training programs for the team in conjunction with OTC Tower Lead.
- Facilitate communication and coordinate activities between BU and GS.
Required Skills & Qualifications:
- Analytical and numerical skills.
- A minimum of 8 years' post-qualification finance experience in a similar role in a shared services organization.
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