Order Management Specialist
3 days ago
About Boston Scientific Gruppe:
We are a leading medical technology company, dedicated to delivering innovative solutions that improve patient lives.
This role offers a unique opportunity to join our fast-growing international team as a Logistics and Customer Service Manager. You will be responsible for ensuring smooth order processing, providing exceptional customer experience, and contributing to the continuous improvement of our services.
Your Key Responsibilities:
- Manage Order-to-Cash process for assigned global distributors; process orders and organize shipments including requesting export documentation to deliver required products on time.
- E nsure all shipments meet customer requirements regarding documentation, packaging, and transportation while meeting the forwarder cut-off times.
- Build strong relationships with customers and internal partners, like commercial, operations, planning, and finance teams. Support regional sales force and Business Unit Managers.
- Act as a spider in the web, taking necessary action in close collaboration with different departments globally to secure smooth order processing and provide excellent customer service.
- Contribute to continuously improving the service to customers and driving customer satisfaction.
- Address specific customer requests and enquiries and liaise with internal stakeholders as needed.
- Communicate effectively with external customers and internal stakeholders to keep them informed of the status of the process and orders.
- Maintain accurate and updated administration.
- Act as a team member in support of department objectives.
- Process product complaints and service incidents.
- Ensure compliance with applicable procedures, local legislation, and OFAC/BIS licenses when applicable.
Requirements:
To succeed in this role, you should have:
- A customer-centric mindset.
- Good interpersonal and communication skills.
- Multi-year experience in the area of Customer Service and Order-to-Cash process.
- Experience with SAP and Excel.
Desirable Skills:
The following skills are highly desirable:
- Experience in handling Letter of Credit requirements.
- Experience in export services and logistics.
- Experience with Salesforce.com/Service Cloud.
- Experience in the MedTech industry.
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