Order Management Specialist

3 days ago


Dubai, Dubai, United Arab Emirates Boston Scientific Gruppe Full time

About Boston Scientific Gruppe:

We are a leading medical technology company, dedicated to delivering innovative solutions that improve patient lives.

This role offers a unique opportunity to join our fast-growing international team as a Logistics and Customer Service Manager. You will be responsible for ensuring smooth order processing, providing exceptional customer experience, and contributing to the continuous improvement of our services.

Your Key Responsibilities:

  • Manage Order-to-Cash process for assigned global distributors; process orders and organize shipments including requesting export documentation to deliver required products on time.
  • E nsure all shipments meet customer requirements regarding documentation, packaging, and transportation while meeting the forwarder cut-off times.
  • Build strong relationships with customers and internal partners, like commercial, operations, planning, and finance teams. Support regional sales force and Business Unit Managers.
  • Act as a spider in the web, taking necessary action in close collaboration with different departments globally to secure smooth order processing and provide excellent customer service.
  • Contribute to continuously improving the service to customers and driving customer satisfaction.
  • Address specific customer requests and enquiries and liaise with internal stakeholders as needed.
  • Communicate effectively with external customers and internal stakeholders to keep them informed of the status of the process and orders.
  • Maintain accurate and updated administration.
  • Act as a team member in support of department objectives.
  • Process product complaints and service incidents.
  • Ensure compliance with applicable procedures, local legislation, and OFAC/BIS licenses when applicable.

Requirements:

To succeed in this role, you should have:

  • A customer-centric mindset.
  • Good interpersonal and communication skills.
  • Multi-year experience in the area of Customer Service and Order-to-Cash process.
  • Experience with SAP and Excel.

Desirable Skills:

The following skills are highly desirable:

  • Experience in handling Letter of Credit requirements.
  • Experience in export services and logistics.
  • Experience with Salesforce.com/Service Cloud.
  • Experience in the MedTech industry.


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