Order to Cash Process Manager
4 weeks ago
Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Job Purpose :
- This position is based in MAF Global Solutions (GS). This is a new department which has recently been set-up for all the wholly owned subsidiaries of MAF.
- You will provide direction and support to the department to manage allocation of resources, complete any requirements to meet business expectations, Service Level Agreement performance and other responsibilities thereby enabling achievement of day-to-day as well as, strategic objectives.
- You will need to ensure there are right processes, that these are efficient and meet control needs and run all relevant continuous improvement activity. You will need to ensure that all these processes work seamlessly and design controls into the daily processes and own the process controls.
- Ensure all monthly processes essential to the functional objectives of the department and the business partners are completed timely and accurately. Work with enterprise-wide group of finance senior management to maintain high levels of service quality and efficiency in all finance areas.
Job Details - Key Responsibilities & Accountabilities :
Implementation :
- Lead the West Region O2C Team for a total of 5 malls with average yearly invoicing of EGP 3bn.
- SPOC for MAFP Business leaders.
- Build and manage a high performing Order to Cash SSC team by providing training and process expertise to the team.
- Oversee processes related to receiving direct customer remittances, payment booking, bank reconciliations, reconcile and resolve deductions, billing and customer disputes, customer queries, month-end activities, coordinate with sales/business for any customer master data and item master.
- Manage and guide team for P2P processes on a day-to-day basis (including posting of entries).
- Develop a mechanism for effective compliance of GS management framework, including appropriate policies, processes and procedures for OTC GS operations; oversee the enforcement in order to establish practices that ensure accountable and judicious management of GS resources.
- Identify and establish policies and procedures in conjunction with the internal and external customers.
- Be a key point of contact for Finance BU team for any OTC escalation issue and BU process change.
- Be a change agent and always look for process improvement.
Monitor :
- Responsible for timely closure of books at various intervals.
- Develop and build rapport with the team for seamless processing of information and activities.
- Lead in maintaining, amending and communication of OTC policies and procedures.
- Recognize and communicate potential issues/risks and escalate to Tower Lead.
- Work with OTC Tower lead to ensure the metrics targets as per SLA are met and implement actions to improve process performance in conjunction with the Continuous Improvement Leader.
- Control and ensure high quality of internal and external client experience.
Team :
- Execute approved improvement initiatives implementation.
- Manage any training program for the team in conjunction with OTC Tower Lead.
- Help manage the communication and coordinate the activities between BU and GS.
Skillset (job specific technical skills and behavioral competencies needed):
- Analytical & Numerical skills.
- Minimum of 8 years' post qualification finance experience in a similar role in a shared services organization.
Minimum Qualifications / education:
- Previous experience of working in a shared service department in a global organization.
- Qualified / part qualified accountant (CA / CPA / CFA) possessing a professional qualification (Good to have).
- Strong accounting system background.
- Advanced MS Word, Excel and PowerPoint experience.
-
Order to Cash Process Manager
6 days ago
Dubai, Dubai, United Arab Emirates Majid Al Futtaim Full timeMajid Al Futtaim, a leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, invites you to be part of its quest to create great moments for everyone, every day. With over 40,000 team members in 15 international markets representing over 100 nationalities, we strive to maintain a strong...
-
Senior Manager- Order to Cash
7 days ago
Dubai, Dubai, United Arab Emirates edari Full timeJob DescriptionWe are looking to hire a Senior Manager Order to Cash (Collections & Control) who will be responsible for managing customer collections operations, optimizing the O2C (Order to Cash) process, and ensuring adherence to internal controls for our client based in Dubai one of the largest companies in the region.This is a permanent role within the...
-
Senior Manager- Order to Cash
6 days ago
Dubai, Dubai, United Arab Emirates edari Full timeWe are looking to hire a Senior Manager– Order to Cash (Collections & Control) who will be responsible for managing customer collections operations, optimizing the O2C (Order to Cash) process, and ensuring adherence to internal controls for our client based in Dubai – one of the largest companies in the region.This is a permanent role within the...
-
Operations Manager
2 days ago
Dubai, Dubai, United Arab Emirates beBee Careers Full timeJob Description:We are seeking an experienced Senior Manager to lead our Order to Cash (O2C) process, ensuring timely payments and adherence to payment plans. This role involves managing collections activities, monitoring aging accounts, and collaborating cross-functionally to resolve collections disputes and customer issues.The successful candidate will...
-
Order to Cash Optimization Manager
2 days ago
Dubai, Dubai, United Arab Emirates beBee Careers Full timeAbout the Job:This is a full-time position that requires a strong background in finance, with 8-10 years of experience in a leadership role. The ideal candidate will have a Bachelor's degree in Commerce or Business Administration (Finance specialization) and excellent stakeholder management, analytical thinking, and communication skills.The Senior Manager -...
-
Order Processing Specialist
23 hours ago
Dubai, Dubai, United Arab Emirates beBee Careers Full timeJob Description:We are looking for a detail-oriented and organized Order Processing Specialist to join our hospitality team. In this role, you will be responsible for processing room service orders, communicating with guests and kitchen staff, and maintaining accurate records.Main Responsibilities:Processing room service orders accurately and...
-
Order Management Specialist
7 days ago
Dubai, Dubai, United Arab Emirates Thomas Reuters Full timeJob DescriptionWe are seeking an experienced Order Management Specialist to join our team. As an Order Management Specialist, you will be responsible for managing the entire order-to-cash process, from order receipt to cash application. You will work closely with cross-functional teams to ensure seamless execution and high-quality outcomes.Your key...
-
Order Management Specialist
2 weeks ago
Dubai, Dubai, United Arab Emirates AkzoNobel Full timeRequirementsWe are seeking a highly skilled and experienced individual who can manage order to cash process with excellence in order processing. You should have a sound understanding of other functional areas: sales, supply chain, marketing, and logistics.The ideal candidate will have at least 5 years of customer service experience, university graduate or...
-
Order Processing Manager
2 days ago
Dubai, Dubai, United Arab Emirates beBee Careers Full timeRole OverviewThis position involves coordinating production operations, order processing, and inventory management.Collaborate closely with production teams to complete orders to specification within agreed timelines.Ensure effective communication between teams to prevent delays.ResponsibilitiesOversee production scheduling and coordinate with delivery...
-
Export Order Manager
2 hours ago
Dubai, Dubai, United Arab Emirates beBee Careers Full timeJob Summary:We are seeking a highly skilled professional to manage order fulfillment, invoicing, and shipping of products for global distributors. The ideal candidate will have experience in handling international trade and logistics.About the Role:The successful candidate will be responsible for managing orders from start to finish, ensuring timely delivery...
-
Order Processing Specialist
2 weeks ago
Dubai, Dubai, United Arab Emirates Thedosebysilvena Full timeJob OverviewThe Order Taker cum Cashier role at thedosebysilvena is a dynamic position that requires exceptional customer service skills.Key ResponsibilitiesGreet guests warmly and professionally, reflecting the calm and inviting ambiance of the wellness environment.Accurately take food and beverage orders, ensuring all dietary preferences and restrictions...
-
Order Management Coordinator
2 weeks ago
Dubai, Dubai, United Arab Emirates Boston Scientific Gruppe Full timeAbout the Job:We are looking for an Order Management Coordinator to join our team at Boston Scientific Gruppe. In this role, you will be responsible for managing order-to-cash processes for assigned global distributors.Responsibilities include:Managing order handling, product allocation, and shipments creation.Ensuring all shipments meet customer...
-
Order Processing Executive
2 weeks ago
Dubai, Dubai, United Arab Emirates Manpower Professional Full timeAs a Order Processing Executive, you will play a critical role in providing frontline support to customers and sales managers. Your primary responsibility will be to process sales orders in a timely manner, including reviewing and checking orders and stock allocation.Main Responsibilities:Liaise with customers and sales managers to provide customer support...
-
Order Management Specialist
2 days ago
Dubai, Dubai, United Arab Emirates beBee Careers Full timeKey ResponsibilitiesCoordinate the order treatment process with internal customers.Take ownership of customer orders from receipt to delivery, invoicing, and cash collection.Main Activities/TasksAct as a main interface for solution sales, account managers, and finance departments during the order treatment process.Organize kick-off meetings at purchase order...
-
Senior Financial Analyst
7 days ago
Dubai, Dubai, United Arab Emirates Amazon Full timeDevelop innovative financial processes that drive operational excellence and improve customer experience. Engage in large-scale cross-functional projects to increase efficiency, reduce waste, and enhance accuracy.The Global Order to Cash (O2C) team is seeking a strategic expert to help achieve our vision of providing a world-class O2C experience. Key...
-
Order processing Assistant
6 days ago
Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full timeThe Order Processing Assistant is responsible for ensuring that all customer orders are processed and sent within the given timeframe. This includes understanding sales and managing relationships with assigned customers, areas, and product range.ROLES & RESPONSIBILITIES- Respond to customer inquiries (emails, phone, and fax) using best practice guidelines,...
-
Order Management Coordinator
3 days ago
Dubai, Dubai, United Arab Emirates KERZNER INTERNATIONAL LIMITED Full timeOrder Management and Coordination in UAEWe are looking for an organized Order Management Coordinator to oversee order management processes. This role involves providing customer support by addressing inquiries, logging interactions in CRM, and ensuring satisfaction, with a focus on real estate experience.The successful candidate will be responsible for...
-
Order processing Assistant
3 weeks ago
Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full timeThe Order Processing Assistant is responsible for ensuring that all customer orders are processed and sent within the given timeframe. This includes understanding sales and managing relationships with assigned customers, areas, and product range.ROLES & RESPONSIBILITIESRespond to customer inquiries (emails, phone, and fax) using best practice guidelines,...
-
Order Management Specialist
8 hours ago
Dubai, Dubai, United Arab Emirates beBee Careers Full timeWe are looking for a highly skilled Order Management Specialist to join our team. The successful candidate will be responsible for managing the entire order-to-cash process, from project initiation to delivery.Key Responsibilities:Closely cooperate with Sales, Finance, Project Management, and Service departments to ensure seamless project execution.Initiate...
-
Order processing Assistant
2 weeks ago
Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full timeThe Order Processing Assistant is responsible for ensuring that all customers orders are pr and sent within the given timeframe. This includes understanding saland managing relationships with assigned cus areas and product range. ROLES & RESPONSIBILITIES Respond to customer inquiries (emails phone and fax) using best practice guidelines approved scripts...