Order Management Officer

4 weeks ago

Dubai, Dubai, United Arab Emirates Giesecke & Devrient GB Ltd. Full time

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5,000 cash centers rely on our technology.

Order Management Officer

Location: Dubai

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. G+D Currency Technology is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 160 years of experience – combined with new, digital solutions – makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 11,000 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That's why it depends on you personally – let's shape the future of currencies together

Scope and Purpose:
  • Project order processing through the whole order-to-cash process (SAP in the modules OTC, PLTP, FI)
  • Manage commercial aspects of our customer contracts
  • Tasks involve close cooperation with Sales, Finance, Project Management and the Service Department
  • Work together and support the MEA team to achieve targets of the region
Key Result Areas & Responsibilities:
  • Close cooperation and alignment with the interface departments such as Project Management, Finance, Logistics and Service during the project execution phase, including the coordination of the handover from the team Bid- and Contract Management
  • Initiate and manage external party purchase orders and monitor committed delivery times
  • Responsible for accurate execution of commercial terms of customer contracts (bank guarantees, Letters of Credit, INCOTERMS, Export Control Issues, payment terms, insurance)
  • Assist and attend to customer demands and requirements through verbal and written correspondence
  • Monitor availability of customer demands with the supply chain team
  • Deliver regular input to our Risk Management, support the updates of ongoing risk analysis
  • Accurate invoicing and follow-up of outstanding payments
  • Support and monitor the customer's outstanding payments and follow-up regularly (i.e. monthly statement of account, follow-up e-Mails, phone calls to Finance department of Customers). Escalate promptly to the Account Manager when support is required
  • Monitor customer's credit limits
  • Communicate and report in timely manner the order, project delivery status to the Head of Order Management MEA and escalate if any impact to supply chain or project delivery which can affect the execution and the revenues
  • Regularly update with accuracy of Salesforce for a smooth month end closing reporting of revenues and order income
  • Participate into bi-weekly Business and Sales Operations meetings
  • Timely creation of warranty contracts in CRM after the final customer Site Acceptance Test
  • Accurate booking of free-of-cost material that is related to customer projects in SAP during the execution and warranty phase
Job Requirements:
  • 3 to 5 years of experience in sales support, sales administration, order processing preferably for the Middle East and/or Africa region
  • Experience in working with SAP (modules OTC, PLTP, FI)
  • General Office skills with proficient use of Microsoft Office, Microsoft Excel and Microsoft PowerPoint, MS Teams, etc.
  • Proficient knowledge using Salesforce
  • Excellent communication and presentation skills
  • Advanced business related degree will be an advantage
  • Fluency in written and spoken English and French is mandatory
  • Fluency in written and spoken Arabic will be an advantage

We are an equal opportunity employer We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

We are looking forward to receiving your application

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