Administrative Liaison
3 weeks ago
The Sales and Marketing Coordinator role at Anantara Hotels & Resorts is a dynamic position that requires a multi-talented individual with excellent administrative skills. The ideal candidate will be responsible for supporting the Sales & Marketing team with a wide range of complex and confidential administrative duties. Key tasks include preparing sales-related documents, performing general office duties, establishing an efficient trace file, and preparing and disseminating month-end reports.
Responsibilities- Prepare sales-related documents throughout the sales process.
- Perform general office duties to support Sales & Marketing.
- Establish an efficient trace file to ensure all business booked is proper.
- Prepare and disseminate month-end reports.
- Consistently offer professional, friendly, and engaging service.
- Ensure prompt and courteous service is extended to both internal and external customers.
- Escort general inquiries on-site inspections.
- Prioritize all telephone calls and in-person visitors, scheduling appointments as required.
- Maintain a positive relationship with all guests, vendors, colleagues, and global sales network.
- Ensure all sales promotional literature is current and updated.
- Provide all administration duties for the Sales office.
- Assist with the maintenance of accounts, contacts, activity, and business details within appropriate software applications.
- Follow departmental policies and procedures.
- Will have proactive sales role/experience to meet clients or telesales if required.
- Weekly tracking for sales activities and proposals/contracts.
- Be familiar with Opera.
- Support the marketing initiatives, as per the monthly plan.
- Other duties as assigned.
Qualifications
- Previous sales or administrative experience preferred.
- Computer literate in Microsoft Windows applications and/or relevant computer applications required.
- University/College degree in a related discipline is an asset.
- Excellent communication skills, both written and verbal required.
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
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