Customer Service Liaison

1 week ago


Dubai, Dubai, United Arab Emirates Quanterra Group Full time

At Quanterra Group, we are seeking a highly skilled Customer Service Liaison to join our team. As the primary point of contact for clients, you will be responsible for providing exceptional service and support throughout their interaction with the company.

The ideal candidate will possess excellent communication skills, a strong customer-focused attitude, and the ability to handle difficult situations with diplomacy. Key responsibilities include:

  • Providing accurate and timely information regarding property details, leasing processes, and company services.
  • Addressing and resolving client issues and complaints promptly, ensuring a positive resolution and maintaining client satisfaction.
  • Collaborating with other departments to ensure seamless service delivery and address client needs effectively.
  • Developing and implementing strategies to enhance the customer experience and improve service quality.

Requirements include a Bachelor's Degree in Business Administration, Communications, or a related field, and a minimum of 2 years of experience in a customer service role. Proficiency in using CRM software and Microsoft Office Suite is also required.



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