Restaurant Operations Manager
1 week ago
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at SLS Dubai Hotel and Residences, a luxury lifestyle 5-star city hotel under the Ennismore umbrella.
The successful candidate will be responsible for ensuring the smooth day-to-day operation of the restaurant, working closely with the leadership team to achieve high guest satisfaction, and guiding and leading the server team.
Key Responsibilities- Restaurant Operations
- Ensure the efficient management of restaurant operations, including inventory control, supply chain management, and cash handling.
- Develop and implement strategies to maximize sales potential and encourage up-selling.
- Monitor and control labor costs, minimize overtime, and ensure adequate staffing levels.
- Guest Experience
- Ensure exceptional guest service, responding promptly to guest complaints and concerns.
- Develop and maintain a personal and respectful rapport with regular guests.
- Gain customer feedback and implement improvements to enhance the guest experience.
- Team Management
- Lead and motivate the server team, providing guidance and support to ensure excellent service delivery.
- Develop and implement training programs to enhance team skills and knowledge.
- Conduct regular performance reviews and provide constructive feedback.
- Communication and Collaboration
- Communicate effectively with the leadership team, other departments, and external partners to ensure seamless operations.
- Liaise with the Head Chef and Reception to ensure smooth service delivery.
- Minimum 2 years' management experience in restaurants and bars.
- One to two years' experience in a public contact position, preferably in an upscale or lifestyle brand hotel.
- Strong verbal and written communication skills in English.
- Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
- Maintain positive and productive working relationships with other employees and departments.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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