Restaurant Operations Manager

1 week ago


Dubai, Dubai, United Arab Emirates Ennismore Full time
Job Overview

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at SLS Dubai Hotel and Residences, a luxury lifestyle 5-star city hotel under the Ennismore umbrella.

The successful candidate will be responsible for ensuring the smooth day-to-day operation of the restaurant, working closely with the leadership team to achieve high guest satisfaction, and guiding and leading the server team.

Key Responsibilities
  • Restaurant Operations
    • Ensure the efficient management of restaurant operations, including inventory control, supply chain management, and cash handling.
    • Develop and implement strategies to maximize sales potential and encourage up-selling.
    • Monitor and control labor costs, minimize overtime, and ensure adequate staffing levels.
  • Guest Experience
    • Ensure exceptional guest service, responding promptly to guest complaints and concerns.
    • Develop and maintain a personal and respectful rapport with regular guests.
    • Gain customer feedback and implement improvements to enhance the guest experience.
  • Team Management
    • Lead and motivate the server team, providing guidance and support to ensure excellent service delivery.
    • Develop and implement training programs to enhance team skills and knowledge.
    • Conduct regular performance reviews and provide constructive feedback.
  • Communication and Collaboration
    • Communicate effectively with the leadership team, other departments, and external partners to ensure seamless operations.
    • Liaise with the Head Chef and Reception to ensure smooth service delivery.
Requirements
  • Minimum 2 years' management experience in restaurants and bars.
  • One to two years' experience in a public contact position, preferably in an upscale or lifestyle brand hotel.
  • Strong verbal and written communication skills in English.
  • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
  • Maintain positive and productive working relationships with other employees and departments.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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