VIP Luxury Front Desk Manager
5 days ago
We are seeking a highly skilled and experienced VIP Luxury Front Desk Manager to join our team at a prestigious high-end fitness club in Dubai.
Job Description:The ideal candidate will have a strong background in customer service, with experience working in a luxury 5-star hotel or VIP fitness club environment. Key responsibilities will include managing the front desk operations, welcoming high-profile clients, and ensuring a seamless and luxurious experience for all members.
- Greet and welcome VIP members and guests with exceptional professionalism.
- Manage front desk operations, including answering phone calls, handling inquiries, and booking appointments for fitness sessions and classes.
- Assist members with check-ins, providing information on fitness programs, schedules, and promotions.
- Maintain a clean, organized, and presentable reception area at all times.
- Handle member requests, ensuring all needs are met efficiently and discreetly.
- Process membership applications, renewals, and payments with accuracy and confidentiality.
- Coordinate with fitness trainers, club managers, and other staff to ensure seamless communication and service delivery.
- Address any member concerns or issues, escalating to management when necessary.
- Maintain up-to-date knowledge of the fitness club's offerings, including classes, events, and special promotions.
- Previous experience as a receptionist in a 5-star hotel, VIP fitness club, or VIP gym.
- Excellent customer service and communication skills, with the ability to interact with high-profile clients professionally.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office and booking software.
- Fluent in English; knowledge of additional languages (e.g., Arabic, Russian, or French) is an advantage.
- Presentable, with a polished appearance in line with the luxury environment.
- Ability to manage multiple tasks efficiently in a fast-paced, high-end setting.
- A competitive salary of AED 12,000 - AED 15,000 per month, depending on experience.
- Tax-free salary in Dubai, UAE.
- Opportunities for professional growth and development.
- A luxurious and vibrant work environment within a premium fitness club.
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