Customer Service Operations Specialist
4 days ago
About United Elite Company
United Elite Company is a leading organization in the industry, and we're committed to delivering exceptional customer experiences.
The Role:
We're seeking a highly skilled Customer Service Operations Specialist to join our team. As a key member of our support team, you'll play a vital role in ensuring that our customers receive top-notch service and support.
Job Description:
As a Customer Service Operations Specialist, you'll be responsible for reviewing and assessing high-priority or complex cases in our system. Your goal will be to resolve each case in a timely manner, while also tracking and categorizing cases based on their nature and complexity to optimize workflow.
You'll support internal knowledge management initiatives by maintaining and updating our knowledge base with solutions, tips, and frequently asked questions (FAQs). Additionally, you'll train and assist new team members with necessary resources and processes, collaborate with senior support staff to offer coaching and feedback to junior team members, and ensure smooth handovers between departments to maintain consistent communication with clients and resolve cases efficiently.
Required Skills and Qualifications:
To succeed in this role, you'll need:
- A graduate degree (females only)
- 2-4 years of experience in the Banking sector
- Strong communication (written and verbal) skills
- Problem-solving skills and attention to detail
- Ability to collaborate across teams
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