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Customer Service Specialist
2 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Specialist to join our team at TASC Outsourcing. As a key member of our call center operations, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, complaints, and service requests with professionalism and efficiency.
Main Responsibilities:
- Provide accurate information about products and services to customers.
- Ensure prompt resolution of customer issues by coordinating with internal teams.
- Maintain customer records and update information in the CRM system.
- Process service requests, orders, and customer feedback efficiently.
- Meet quality targets set by the company.
Requirements:
- Minimum 2-3 years of UAE experience in a call center or customer service role.
- Proficiency in English; knowledge of Arabic or other languages is an advantage.
- Strong problem-solving and active listening skills.
- Familiarity with CRM software and call center systems.
- Ability to handle high call volumes in a fast-paced environment.
