Customer Service Specialist

6 days ago


Dubai, Dubai, United Arab Emirates TASC Outsourcing Full time

Job Summary:

We are seeking a highly skilled Customer Service Specialist to join our team at TASC Outsourcing. As a key member of our call center operations, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, complaints, and service requests with professionalism and efficiency.

Main Responsibilities:

  • Provide accurate information about products and services to customers.
  • Ensure prompt resolution of customer issues by coordinating with internal teams.
  • Maintain customer records and update information in the CRM system.
  • Process service requests, orders, and customer feedback efficiently.
  • Meet quality targets set by the company.

Requirements:

  • Minimum 2-3 years of UAE experience in a call center or customer service role.
  • Proficiency in English; knowledge of Arabic or other languages is an advantage.
  • Strong problem-solving and active listening skills.
  • Familiarity with CRM software and call center systems.
  • Ability to handle high call volumes in a fast-paced environment.


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