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Customer Service Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Al Ghurair Investment LLC Full time

At Al Ghurair Investment LLC, we are seeking a highly skilled Customer Service Specialist to join our team. The key responsibilities of this role revolve around ensuring seamless call center operations, managing support teams, and delivering exceptional customer experiences.

Key Accountabilities
  • Effective management of inbound and outbound calls
  • Maintaining accurate customer feedback records
  • Enhancing customer satisfaction through proactive engagement strategies
  • Demonstrating empathy and active listening skills in interactions with customers
  • Ensuring high-quality call handling and adherence to process standards
  • Identifying opportunities for process improvement and implementing changes as needed
  • Analyzing data and providing actionable insights to inform business decisions
  • Providing comprehensive support across various channels, including phone and email
Requirements

A bachelor's degree in any discipline is required; UAE national graduates are preferred.

Strong communication and interpersonal skills are essential for success in this role.