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Dubai, Dubai, United Arab Emirates Al-Futtaim Health Full time{"title": "Service Advisor", "description": "Job SummaryWe are seeking a skilled Service Advisor to join our team in Toyota Dubai service centers. As a Service Advisor, you will be the first point of contact for customers in the Workshop, providing exceptional service and building trust with our clients.Key ResponsibilitiesCommunicate effectively with...
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Automotive Service Advisor
2 months ago
We are seeking a highly skilled and experienced Automotive Service Advisor to join our team at Kavak Mexico Dubai. As a key member of our service team, you will be responsible for providing exceptional customer service, coordinating service appointments, and promoting additional services and products.
Key Responsibilities- Customer Interaction: Serve as the primary point of contact for customers, addressing their concerns and providing detailed explanations of services and costs. Maintain clear and proactive communication throughout the service process.
- Service Coordination: Schedule and manage service appointments, ensuring efficient workflow and timely vehicle repairs. Coordinate with service technicians to ensure accurate diagnostics and repair work.
- Sales and Upselling: Promote and explain additional services, products, and maintenance plans. Identify opportunities to upsell services based on vehicle condition and customer needs.
- Documentation and Records: Prepare detailed service orders, including labor, parts, and other charges. Maintain accurate records of customer interactions, service recommendations, and completed work. Ensure all documentation is completed accurately and promptly.
- Customer Satisfaction: Handle customer complaints and resolve issues promptly. Follow up with customers post-service to ensure satisfaction and address any concerns. Foster long-term customer relationships and encourage repeat business.
- Minimum of 2 years of experience as a service advisor in a reputable, multibrand automotive organization within the GCC.
- Excellent communication and interpersonal skills; Arabic speakers are preferable.
- Strong automotive knowledge background, including automotive systems and repair procedures.
- Ability to explain complex technical information in an understandable manner.
- Strong organizational skills and attention to detail.
- Proficiency with computer systems and software used in automotive service management.
- Ability to work in a fast-paced and dynamic environment.
- High school diploma or equivalent; additional certification in automotive technology or customer service is a plus.
