Service Advisor
4 weeks ago
Key Responsibilities:
- Customer Engagement: Foster a positive first impression by welcoming customers with a warm smile and prompt attention.
- Effective Communication: Utilize open-ended questions to understand customer needs thoroughly and accurately record their requests without delay.
- Diagnostic Excellence: Collect accurate information of complaints from customers to facilitate quick resolutions in the workshop, demonstrating empathy and clarity in addressing concerns.
- Administrative Efficiency: Prepare job cards and ensure adequate documentation of repair orders, maintaining a seamless flow of business processes.
- Timely Coordination: Collaborate with workshop personnel to manage repair timelines effectively, providing transparent updates to customers and obtaining approvals for additional repairs when necessary.
- Quality Assurance: Verify invoice accuracy and adherence to agreed-upon work performed, ensuring alignment with customer expectations.
- Customer Satisfaction: Inform customers promptly upon service completion, providing clear explanations of work performed and associated invoices, and guiding them through the payment process.
- Personalized Service: Deliver vehicles in person, offering a final opportunity to address any questions or concerns and ensuring a smooth handover.
About the Role: As a Service Advisor at Al-Futtaim Automotive, you will play a vital role in ensuring exceptional customer experiences. Your primary responsibility will be to provide top-notch service to our valued customers, ensuring their satisfaction and loyalty.
What We Offer: As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on continuous learning and growth. We offer competitive compensation and benefits packages, as well as opportunities for professional development and advancement.
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Service Advisor
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