Automotive Service Professional

3 days ago


Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time

Role Overview

We are seeking a skilled Automotive Service Professional to represent our brand and deliver exceptional customer service in Dubai. In this role, you will be the face of Lexus and play a crucial part in ensuring customer satisfaction, loyalty, and revenue growth.

Key Responsibilities

  • Create strong relationships with customers to enhance retention and loyalty.
  • Drive monthly revenue through strategic upselling and smart discount management.
  • Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
  • Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
  • Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
  • Foster a consistent, premium customer experience by adhering to company policies and procedures.

Requirements

  • A minimum of 3–5 years of experience as a Service Advisor in an automotive dealership.
  • A solid understanding of automotive products, processes, and technical details.
  • A passion for delivering exceptional customer service.
  • Strong English communication skills; Arabic is a plus.

What Equips You for Success

  • A Diploma or Bachelor's degree in Automobile/Mechanical Engineering.
  • Proficiency in MS Office (SAP knowledge preferred).
  • Excellent communication and customer-handling skills.
  • A strong team player with the flexibility to work extended hours to meet targets and customer commitments.


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