Client Service Lead
3 days ago
NEXA - Digital Marketing is a global growth agency with a strong presence in the Middle East and beyond.
We are looking for a highly skilled Client Service Lead to oversee client relationships and develop effective digital marketing strategies. Key responsibilities include serving as the primary point of contact for clients, building strong relationships, and collaborating with internal teams to create engaging content. Utilizing AI tools to enhance productivity and effectiveness in content creation, scheduling, analytics, audience engagement, and campaign management is essential for success in this role.
Key Responsibilities:
- Serving as the primary point of contact for clients and developing long-term relationships.
- Collaborating with internal teams to create and curate engaging content.
- Developing and executing account strategies in alignment with clients' goals, key performance indicators (KPIs), and budget.
- Regularly engaging with clients to provide updates, gather feedback, and address inquiries.
- Supporting end-to-end creative development processes from conception to production to final approvals.
- Collaborating with creative teams to ensure brand consistency across client channels.
- Staying informed about industry trends, emerging technologies, and best practices.
- Monitoring social media performance metrics and adjusting strategies to optimize results.
- Sharing industry insights and recommendations with clients to enhance their strategies.
- Managing client budgets effectively, allocating resources to different digital marketing channels.
- Maintaining clear communication and alignment between client goals and team efforts.
Requirements:
- Minimum 5 years of UAE agency experience.
- Strong written and verbal bilingual communication skills.
- Knowledge of social media platforms and trends.
- Organizational skills and attention to detail.
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