IT Vendor Contract Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates Techcarrot FZ LLC Full time
Job Summary

We are seeking a highly skilled IT Vendor Contract Manager to join our team at Techcarrot FZ LLC. As a key member of our procurement team, you will be responsible for managing IT support contracts and services to ensure quality and best value for money.

Key Responsibilities
  • Manage IT support contracts and services to ensure quality and best value for money
  • Act as the first point of escalation for IT issues with IT service providers, providing communication to all stakeholders and managing the supplier to ensure a timely solution
  • Develop an ongoing IT strategy to ensure continuity of systems with a strong link into budget planning, including hardware, software, infrastructure, network connectivity, PC setup, mobile technologies, website delivery, telephone system integration, and printing
  • Support the Head of IT Procurement and Contract Management to review, revise, implement, and negotiate IT contracts, specifying and conducting commercial tenders and other procurement activities as needed
  • Reduce cost by optimizing or renegotiating contracts
  • Establish contract management objectives, procedures, templates, and workflow processes for vendor contracts and deliverable schedules. Maintain a contract management database that contains all executed contracts, as well as contracts that are under development but are not yet active. Moreover, track obligations, deliverables, and contract change notes. Manage and control access to documents as appropriate.
  • Manage contract review meetings to ensure delivery against objectives and contract budgets. Develop regular reports on contract milestones, execution, and risk, and inform internal customers, vendors, and management of activities and progress through regular written and verbal communication
  • Work with Product Owners/Managers in negotiating license reductions/increases as necessary due to usage
  • Understand relevant market trends and vendors. Track, gather, and analyze market and industry data
Requirements
  • University degree in Computer Science/IT or equivalent
  • Eight years of relevant Information Technology experience in a medium to large system installation
  • Proven vendor relationship skills and experience
  • Demonstrated ability to work well in a team environment
  • Ability to work under pressure and determine priorities to meet deadlines
  • Pro-active and aggressive; self-starter, able to work using own initiative with minimal supervision managing numerous concurrent tasks
Personal Characteristics
  • Strong analytical and problem-solving skills
  • Excellent communication, customer service, problem-solving, mentoring skills
  • Strong attention to detail skills
  • Demonstrated ability to work in teams with a collaborative interpersonal style
  • Good verbal and written communications skills with the ability to effectively document procedures
Qualifications
  • Bachelor's/Master's Degree or the equivalent in Computer Engineering, Computer Science, or a related field

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