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Vendor Operations Manager

2 months ago

Dubai, Dubai, United Arab Emirates Delivery Hero SE Full time
Job Title: Vendor Operations Manager

We are seeking a highly motivated and experienced Vendor Operations Manager to join our team at Delivery Hero SE.

Key Responsibilities:
  • Manage Day-to-Day Operations: Oversee the daily operations of our vendor management team, ensuring seamless execution of tasks and delivery of agreed-upon KPIs.
  • Performance Improvement: Identify areas for improvement and develop strategies to enhance vendor performance, workflow, and training quality.
  • Vendor Training and Development: Design and implement effective training programs to improve vendor knowledge and skills, resulting in enhanced performance and customer satisfaction.
  • Team Management: Lead a team of operations coordinators, providing guidance, support, and coaching to ensure optimal performance and output.
  • Collaboration and Communication: Work closely with regional logistics and country sales teams to drive vendor operations forward, ensuring alignment and effective communication.
  • Reporting and Monitoring: Track and analyze KPIs and performance SLAs, providing regular updates and insights to stakeholders.
  • Project Management: Lead end-to-end project management for operational improvement initiatives, ensuring timely delivery and successful outcomes.
Requirements:
  • Education: Bachelor's degree is mandatory.
  • Experience: 3-4 years' experience in operations or tech industry.
  • Skills: Strong communication skills, both written and verbal; experience in dealing with cross-cultural team members and cross-functional teams; G-suite and MS Office suite skills; data interpretation skills; ability to deal with ambiguity, work under pressure, and handle stress.
  • Personal Qualities: Motivated team player, supports vendor operation function overall objectives, and is knowledgeable in operations and performance-related tasks.