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Residences Guest Experience Expert

2 months ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc. Full time

Job Summary

We are seeking a skilled and experienced Guest Experience Expert to join our team at Marriott International, Inc. as a Concierge - Residences Ambassador. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.

Key Responsibilities

  • Process operational needs and address guest requests in a timely and efficient manner.
  • Complete reports and provide updates on guest experiences and preferences.
  • Share knowledge of the local area and recommend activities and attractions to guests.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Maintain a safe and clean work environment, adhering to company policies and procedures.

Requirements

  • High school diploma or equivalent required.
  • At least 1 year of experience in a related field, preferably in hospitality or customer service.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Marriott International is an equal opportunity employer and welcomes applications from diverse candidates.