Team Leader

4 weeks ago


Dubai, Dubai, United Arab Emirates Sharaf DG LLC Full time
Job Summary & Purpose:
Oversee business functions within the designated area to ensure efficient operations. Utilize strong communication and teamwork skills to empower staff and surpass organizational expectations.

Job Description:
  • Promote and market tailored plans to corporate clients, governmental bodies, and local customers.
  • Provide comprehensive details regarding plan features, advantages, and pricing to prospective clients.
  • Identify avenues to boost revenue through strategic upselling and cross-selling of products or services.
  • Deliver outstanding customer service by addressing and resolving client concerns promptly and professionally.
  • Achieve quality Key Performance Indicators (KPIs) related to customer service, including response time, resolution time, and customer satisfaction scores.
  • Collaborate with audit teams during internal and external evaluations to ensure adherence to industry regulations.
  • Manage Telecommunications Regulatory Authority (TRA) audits to ensure compliance with relevant guidelines.
  • Contribute to internal quality assessments to evaluate the standard of customer interactions.
  • Supervise daily retail operations.
  • Oversee the workflow of the customer service team, including scheduling and task delegation.
  • Monitor staff performance and provide ongoing feedback.
  • Accountable for all KPIs versus targets for the retail outlet as per established benchmarks.
  • Train employees to operate efficiently, ensuring seamless and continuous operations.
  • Ensure that business objectives, deadlines, and performance standards are consistently met.
  • Manage compliance reporting on a daily/monthly basis as per the required format.
  • Ensure that employees adhere to safe work practices and company standards.
  • Set performance targets for the team, assess work output, identify areas for improvement, and conduct on-the-job training.


RequirementsExperience (Yrs & Field): 3-5 years in Telecom/Retail sales.
Educational Qualification: Graduate.

Age: Below 35 years.
Salary: 6800 AED (Gross allowance) + Incentives

Skills & Abilities:
Smart, presentable, and possessing excellent communication skills.
Understanding of asset management principles.
Knowledge of maintenance techniques.
A proactive approach, conflict resolution skills, time and priority management.
Leadership and problem-solving capabilities.
Flexibility.
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