Hotel Ambassador

1 week ago


Dubai, Dubai, United Arab Emirates DAMAC Full time
Key Responsibilities

As a key member of our team, you will be responsible for maintaining a high level of service quality and ensuring that our guests have a memorable experience at our hotel.

Guest Services

  • Provide warm welcomes and offer assistance to all guests entering the hotel.
  • Conduct hotel tours and provide information about local services and attractions.
  • Assist with arrival welcome amenities and ensure that cold and warm towels are always available.
  • Deal promptly and efficiently with guest queries and provide consistently professional service.

Hotel Operations

  • Ensure the lobby is clean and presentable at all times.
  • Check the arrivals detailed report for the following day and day after to highlight special requests.
  • Update guest preferences and feedback in Profile Notes.
  • Prepare special occasion cards and deliver to respective rooms.

Qualifications and Experience

  • Minimum of 2 years' experience in a Receptionist/Guest Service position at Front Stage.
  • International five-star hotel experience with more than 500 rooms.
  • Knowledge of OPERA PMS.
  • Secondary Education or equivalent Diploma in Hospitality Management.

About Us

DAMAC is a leading luxury hospitality provider, and we are committed to delivering exceptional service to our guests.


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