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Hotel Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates Accor Full time

Job Summary

We are seeking a highly skilled and courteous Hotel Ambassador to join our team at Accor. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities:

  • Guest Welcome and Assistance: Greet guests in a warm and welcoming manner, assisting them with their luggage and providing directions to hotel facilities.
  • Vehicle Parking and Valet Services: Inform guests of parking procedures and direct Valet Parkers accordingly, ensuring a smooth and efficient experience.
  • Daily Event Briefing: Attend a daily review of the event sheet with the Bell Captain to stay informed about regular guests and upcoming events.
  • Hotel Knowledge and Information: Be knowledgeable about hotel facilities, services, and local attractions to provide accurate information to guests.
  • Luggage Handling and Transportation: Assist guests with their luggage, using safe handling techniques, and transport items to the hotel lobby as needed.
  • Traffic Management: Direct the flow of traffic at hotel driveways to ensure maximum safety and efficiency.
  • Security and Safety: Coordinate with security to implement safety procedures and ensure a secure environment for guests and staff.
  • Guest Services: Respond to guest queries positively, follow department policies and procedures, and report lost and found items.
  • Additional Duties: Perform other duties as assigned and requested by management.

Requirements:

  • Excellent Communication Skills: Ability to communicate effectively with guests and colleagues in a professional and courteous manner.
  • Attention to Detail: Ability to pay attention to detail and ensure that guest requests are met efficiently and effectively.
  • Teamwork and Adaptability: Ability to work effectively as part of a team and adapt to changing situations and priorities.