Service Delivery Team Lead Evening Shift
1 month ago
We are seeking a highly skilled and experienced Service Delivery Team Lead to join our team in the Evening Shift. As a key member of our service delivery team, you will be responsible for ensuring that our customers receive exceptional service and support.
Key Responsibilities:- Supervise a team of service desk professionals across multiple time zones to ensure that all calls are answered in an expedient manner, maintaining an average speed of answer of 20 seconds and an abandon rate of less than 5%.
- Ensure that all inbound requests are responded to and dealt with as per Jolera standards and processes, and specific customer requirements.
- Manage Service Level Agreements (SLAs) to ensure responsiveness and resolution of tickets, and escalate high-profile issues to the leadership team and relationship managers as needed.
- Provide technical leadership and guidance to staff, and take responsibility for training and coaching.
- Schedule resources in a manner that provides adequate 24x7x365 trilingual coverage on the service desk, and continually evolve and adjust schedules based on changing business and customer needs.
- University or college degree or equivalent experience.
- CompTIA A+ and CompTIA Network+ certifications.
- 5 years of previous supervision experience working in a technology/systems department directly supporting customers.
- Demonstrated working knowledge of networking technologies and business applications.
- Certification and/or equivalent demonstrated experience with MS solutions stack.
- Competitive compensation package.
- Competitive benefits package.
- Company Perks, Good Life gym, and various brand discounts.
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Service Delivery Team Lead Evening Shift
3 days ago
Dubai, Dubai, United Arab Emirates DP World dubai Full timeService Delivery Team Lead Evening ShiftWe are seeking a highly skilled and experienced Service Delivery Team Lead to join our team in the Evening Shift. As a key member of our service delivery team, you will be responsible for ensuring that all customer requests are handled efficiently and effectively.Key Responsibilities:Supervise a team of service desk...
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Service Delivery Team Lead Evening Shift
3 weeks ago
Dubai, Dubai, United Arab Emirates DP World dubai Full timeJob Title: Service Delivery Team Lead Evening ShiftWe are seeking a highly skilled and experienced Service Delivery Team Lead to join our team in the Evening Shift. As a key member of our service delivery team, you will be responsible for ensuring that our customers receive exceptional service and support.Key Responsibilities:Supervise a team of service desk...
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Restaurant Team Lead
4 days ago
Dubai, Dubai, United Arab Emirates The Team Builders Full timeJob Title: Restaurant Team LeadJob Summary:We are seeking a highly skilled Restaurant Team Lead to join our team at The Team Builders. As a Restaurant Team Lead, you will be responsible for managing the day-to-day operations of our upscale casual restaurant and party concept based in Dubai.Key Responsibilities:Manage day-to-day operations with a hands-on...
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Spa Service Expert Marriott International, Dubai
1 month ago
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Room Service Team Lead
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Front Desk Team Lead
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Shift Supervisor Team Lead
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Spa Team Lead
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Operational Team Lead
20 hours ago
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Spa Team Lead
4 weeks ago
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Luxury Spa Team Lead
1 month ago
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Housekeeping Team Lead
4 weeks ago
Dubai, Dubai, United Arab Emirates IIQAFGROUP Full timeJob SummaryWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at IIQAFGROUP. As a key member of our facilities management team, you will be responsible for overseeing the daily operations of our housekeeping department, ensuring that our facilities are clean, safe, and well-maintained.Key ResponsibilitiesTraining and...
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Service Delivery Manager
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Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full timeJob SummaryWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at PrecisionHire Solutions. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services to our clients.Key ResponsibilitiesShift Planning and Collaboration: Plan and coordinate shifts to ensure effective...
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Housekeeping Team Lead
4 weeks ago
Dubai, Dubai, United Arab Emirates IIQAFGROUP Full timeJob Title: Housekeeping SupervisorAt IIQAFGROUP, we are seeking a highly skilled and experienced Housekeeping Supervisor to join our team. The successful candidate will be responsible for overseeing the daily operations of our housekeeping department, ensuring that our facilities are clean, safe, and well-maintained.Key Responsibilities:Train and supervise...
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Restaurant Team Lead
4 days ago
Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full timeJob SummaryWe are seeking a highly motivated and experienced Restaurant Manager to join our team at Anantara Hotels & Resorts. As a Restaurant Manager, you will be responsible for leading a team of associates to deliver exceptional guest service and ensure a seamless dining experience.Key ResponsibilitiesTeam LeadershipDevelop and maintain a strong team...
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Service Delivery Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full timeJob SummaryWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at PrecisionHire Solutions. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services to our clients.Key ResponsibilitiesShift Planning and Collaboration: Plan and coordinate shifts to ensure effective...
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Housekeeping Team Lead
3 weeks ago
Dubai, Dubai, United Arab Emirates IIQAFGROUP Full timeJob Title: Housekeeping SupervisorAt IIQAFGROUP, we are seeking a highly skilled and experienced Housekeeping Supervisor to join our team. The successful candidate will be responsible for overseeing the daily operations of our housekeeping department, ensuring that our facilities are clean, safe, and well-maintained.Key Responsibilities:Train and supervise...
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Restaurant Team Lead
4 days ago
Dubai, Dubai, United Arab Emirates The Team Builders Full timeRestaurant Supervisor Job DescriptionAn excellent opportunity has arisen for a Restaurant Supervisor to join our team at The Team Builders. As a key member of our casual dining team, you will be responsible for supervising the restaurant's operations to deliver an exceptional guest experience.Key Responsibilities:Manage guest queries in a timely and...
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Service Delivery Manager Customer Service
5 days ago
Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full timeKey Responsibilities:As a Service Delivery Manager Customer Service at PrecisionHire Solutions, you will be responsible for planning and implementing contingency and service recovery plans to ensure high levels of safety performance. You will also ensure sufficient staff and support facilities are available for shifts, in cooperation with central allocations...
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Sales Team Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates Cartier Full timeJob Title: Team LeaderAs a Team Leader at Cartier, you will be responsible for leading a team of Sales Associates to achieve sales targets and provide exceptional customer service.Key Responsibilities:Team Management: Lead and motivate a team of Sales Associates to achieve sales targets and provide excellent customer service.Performance Management: Assess...