Room Service Team Lead
4 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Room Service Supervisor to join our team at Kempinski Hotels. As a key member of our food and beverage service team, you will be responsible for ensuring that our guests receive exceptional service and that our high standards of quality and efficiency are maintained.
Key Responsibilities:
- Provide exceptional service to our guests, ensuring that their needs are met and exceeded.
- Supervise and coordinate the work of our room service team, ensuring that tasks are completed efficiently and effectively.
- Monitor and maintain high standards of quality and cleanliness in our room service operations.
- Develop and implement strategies to improve service quality and efficiency.
- Collaborate with other departments to ensure seamless service delivery.
- Manage and resolve guest complaints and feedback in a professional and courteous manner.
- Conduct regular inventory and stock control to ensure that we have the necessary supplies and equipment to maintain high standards of service.
- Perform other duties as assigned by the Department Head.
Requirements:
- Proven experience in a supervisory role in a food and beverage service environment.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Knowledge of food and beverage service operations and procedures.
- Ability to maintain confidentiality and handle sensitive information.
Working Conditions:
This role requires the ability to work in a fast-paced environment, with frequent interruptions and deadlines. The successful candidate will be required to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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