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Customer Service Representative with Visa Support
2 months ago
Key Responsibilities:
- Utilize the University telephone system to receive, make, and direct internal, local, and international calls, subject to management approval.
- Divert messages to the appropriate University individual or office.
- Update the campus telephone directory on a regular basis.
- Assist university employees with calls and live chat.
- Maintain an accurate record of all calls and live chat history.
- Answer general queries as requested through calls and live chat.
- Pass and convey phone messages as necessary.
- Initiate telephone contact with emergency services in the event of a campus emergency.
Requirements:
This role requires strong communication and organizational skills, with the ability to work effectively in a team environment. The ideal candidate will be able to provide excellent customer service, handle multiple calls and tasks simultaneously, and maintain confidentiality when dealing with sensitive information.
