Housekeeping Operations Coordinator

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time
Position Overview

The Housekeeping Operations Coordinator plays a crucial role in ensuring the smooth functioning of the housekeeping department. This position involves various administrative and organizational tasks that contribute to the overall efficiency of hotel operations.

Key Responsibilities
  • Safeguard, document, and manage all keys and important documents within the Housekeeping Office.
  • Organize and categorize all daily activity reports generated in the Housekeeping Office.
  • Respond to phone inquiries promptly, adhering to established telephone etiquette and standards.
  • Log all incoming calls, ensuring that messages are accurately communicated and followed up on as necessary.
  • Oversee all matters related to Lost & Found, including receiving, documenting, storing, and processing claims.
  • Maintain and update all housekeeping records and files systematically.
  • Generate and print reports from the Opera system regarding room discrepancies, ensuring timely submission to relevant departments.
  • Coordinate babysitting services for guests and prepare attendance records for monthly payroll processing.
  • Ensure the cleanliness and organization of the Housekeeping Office at all times.
  • Regularly purge outdated reports in accordance with hotel standards for record management.
Qualifications and Skills

Education and Experience:
Applicants should ideally possess a diploma or vocational training in hospitality management, along with relevant experience in a similar role. Proficiency in both written and spoken English, coupled with strong interpersonal skills, is essential. Familiarity with computer systems and prior experience with Opera software will be considered advantageous.



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