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Housekeeping Operations Coordinator

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time
Overview

The Housekeeping Operations Coordinator plays a crucial role in maintaining the efficiency and organization of the Housekeeping Department at Rotana Hotels & Resorts.

Key Responsibilities
  • Key Management: Safeguard, document, and manage all keys and important documents within the Housekeeping Office.
  • Report Organization: Ensure the systematic sorting and filing of daily activity reports.
  • Communication: Respond to phone inquiries promptly, adhering to established telephone etiquette and standards.
  • Message Handling: Accurately record all incoming calls and ensure messages are communicated and acted upon.
  • Lost & Found Management: Oversee all aspects of Lost & Found, including receiving, documenting, storing, and processing claims.
  • File Maintenance: Regularly update and maintain all housekeeping-related files.
  • Room Discrepancy Reporting: Generate and print reports from the Opera system regarding room discrepancies, submitting copies to relevant departments.
  • Guest Services: Arrange babysitting services for guests and prepare attendance records for payroll processing.
  • Office Maintenance: Ensure the cleanliness and organization of the Housekeeping Office.
  • Record Keeping: Regularly clear outdated reports in accordance with hotel standards for documentation.
Qualifications

Education: A diploma or vocational training in hospitality is preferred.

Experience: Previous experience in a similar role is advantageous.

Skills: Strong written and verbal communication skills in English, excellent interpersonal skills, and proficiency in computer applications. Familiarity with the Opera system is a plus.