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Front Office Door Attendant

2 months ago

Dubai, Dubai, United Arab Emirates Accor Full time

Job Summary:

We are seeking a highly responsible and reliable Front Office Door Attendant to join our team at Rixos Premium Saadiyat Island. As a key member of our hospitality team, you will be responsible for ensuring the prompt and efficient handling of all guest luggage, as well as providing exceptional guest service.

Key Responsibilities:

  • Guest Luggage Handling: Ensure the safe and efficient handling of all guest luggage on arrival, during stay, and departure.
  • Baggage Claim Tags: Ensure that every luggage is covered with a baggage claim tag.
  • Parking and Vehicle Management: Park guests' and visitors' vehicles in the designated hotel parking area.
  • Guest Complaints and Requests: Resolve guests' complaints and requests, and liaise with the department concerned to ensure immediate follow-up.
  • Guest Security: Handle the issuance of guest room key cards and ensure effective control for guest security.
  • Reporting and Communication: Report any unusual occurrences or requests to the Concierge desk.

Requirements:

  • Previous Experience: Previous experience in a 5-star hotel environment.
  • Relevant Skills: Relevant experience as a Bell Attendant or similar is an asset.
  • Personal Qualities: Highly responsible and reliable, with excellent communication skills, both written and verbal.
  • Attitude and Personality: Pleasant personality and positive attitude.