Door Attendant

3 weeks ago


Dubai, Dubai, United Arab Emirates the first group dubai Full time
Job Summary

The Door Attendant is responsible for creating a warm and inviting atmosphere for guests and visitors entering the hotel. They are the first point of contact for guests and are responsible for greeting them with hospitality and ensuring a seamless arrival experience.

Key Responsibilities
  • Ensure adherence to brand standards, policies, and procedures at all times.
  • Familiarize yourself with all hotel facilities, hours of operation, and current promotions.
  • Assist guests with their luggage, when arriving or departing from the hotel.
  • Assist guests with loading/offloading from the vehicle.
  • Be knowledgeable of all traffic regulations and abide by them at all times.
  • Maintain an alert position in the entrance and welcome guests to the hotel.
  • Ensure traffic flow at the entrance of the hotel.
  • Familiarize yourself with local area services, offices, attractions, restaurants, etc.
  • Provide directions to various destinations within the city.
  • Manage the valet drivers and ensure they are properly groomed, well presented, and adhering to The First Collection standards.
  • Be fully aware of all safety and emergency procedures and report any incidents immediately.
  • Review Front Office logs, Trace File, and transport requirements for Guest Shuttle services and Limousine company.
Requirements
  • At least 1 year experience in a 4/5-star Hotel/Resort in Front Office.
  • Excellent communication skills, both written and verbal.
  • Required language(s) fluent English, Arabic, and French are preferred.
  • Team player with excellent planning and organizing skills.
  • Able to work flexible working hours with rotating shifts.
  • Pleasant personality with good problem-solving skills.

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