Luxury Service Ambassador

4 weeks ago


Dubai, Dubai, United Arab Emirates AccorHotel Full time

Job Summary:

We are seeking a highly skilled Butler to join our team at AccorHotel. As a Butler, you will be responsible for providing exceptional service to our discerning guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities:

  • Personalized Service: Anticipate and fulfill guest needs with sophistication and discretion, tailoring each experience to their individual preferences.
  • Guest Relations: Build and maintain strong, personalized relationships with guests, addressing and resolving requests or issues promptly and professionally.
  • Room Management: Oversee and manage guest rooms, ensuring they are impeccably maintained and stocked according to the highest standards of luxury.
  • Exclusive Requests: Handle exclusive and complex guest requests, including special arrangements, reservations, and unique experiences, with the utmost confidentiality and efficiency.
  • Coordination: Collaborate with other hotel departments to ensure seamless service delivery and uphold the hotel's luxury standards.
  • Event Assistance: Assist with organizing and executing private events, in-room dining, and special occasions, ensuring every detail reflects the hotel's sophisticated standards.
  • Service Protocols: Uphold and enforce the hotel's service protocols and luxury standards, ensuring consistency in guest experience.
  • Team Collaboration: Work closely with the Butler team to share best practices, address challenges, and maintain a cohesive approach to service excellence.
  • Safety and Confidentiality: Adhere to stringent safety protocols and maintain guest confidentiality at all times, participating in safety briefings and ensuring all procedures are followed.
  • Appearance and Conduct: Maintain an impeccable personal appearance and professional demeanor, setting a high standard for guest interactions.

Requirements:

We are looking for a candidate with proven experience in a luxury hospitality environment, demonstrating a strong ability to provide sophisticated and discreet service. Exceptional communication and interpersonal skills, a refined approach to guest interactions, and operational knowledge of luxury hotel operations and management software are essential. A relevant educational background, such as a Bachelor's degree in Hospitality Management or equivalent experience, is preferred.

At AccorHotel, we celebrate individuality and authenticity, and we want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth. If you have passion, the right attitude, and that essential spark, together we can create memorable experiences.

Work Arrangements:

This is a full-time position, and remote work is not available.



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