Luxury Hotel Experience Coordinator
4 weeks ago
Role Overview:
As a Guest Experience Specialist at AccorHotel, you will be the heart of our luxury hotel, dedicated to creating unforgettable experiences for our discerning guests. Your passion for hospitality and commitment to excellence will ensure that every guest feels valued and cherished throughout their stay.
Key Responsibilities:
- Personalized Service: Greet and welcome guests with genuine warmth, ensuring a seamless check-in and check-out process. Tailor experiences based on individual preferences and needs.
- Concierge Support: Provide expert recommendations for local attractions, dining, and activities, crafting personalized itineraries that enhance the guest experience.
- Feedback Management: Actively solicit feedback and address any concerns or issues promptly, ensuring that all guests leave with a positive impression of our hotel.
- Collaboration: Work closely with various departments, including housekeeping, dining, and events, to ensure that all requests are fulfilled efficiently and to the highest standards.
- Event Coordination: Assist in the planning and execution of special events and celebrations, ensuring that every detail aligns with our luxury brand.
Qualifications:
International Experience: Bring at least 2 years of experience in a similar role within a luxury hotel.
Great Personality: At AccorHotel, personality and experience are equally valued. We celebrate individuality and authenticity, wanting you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth. If you have passion, the right attitude, and that essential spark, together we can create memorable experiences.
Remote Work: No
Employment Type: Full-time
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