Server and Hostess

1 week ago

Dubai, Dubai, United Arab Emirates Emirates Grand Hotel Full time
Job Description for Server and Hostess at Emirates Grand Hotel

We are seeking a highly skilled and experienced Server and Hostess to join our team at Emirates Grand Hotel. As a Server and Hostess, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable dining experience.

Key Responsibilities:

  • Meet and exceed customer expectations by providing outstanding service and teamwork to ensure customer satisfaction
  • Set up tables and chairs in the restaurant before it opens for operation
  • Wipe tables and chairs and polish China, glassware, and cutlery both on tables and service stations
  • Fills up service station, supplies the service station during service hours, with necessary condiments, China, glassware, linen, and makes sure cutlery is always polished
  • Checks condiments and condiments stands
  • Knows all tables by numbers and seats, in order to serve the correct drink and dish to each guest
  • Escort customers to their tables
  • Responds to additional patron requirements by inquiring of needs, observing dining process
  • If captain is occupied, takes food & drink orders from the guest, and forwards these orders by always using a captain order and the Micros system
  • Serves food & drinks to the guest, applying correct sequence of service and making sure the guest gets all necessary condiments and accompaniments
  • Informs his assigned captain immediately of any irregularities or complaints
  • Clears tables of dirty and empty glasses and dishes, replenishes drinks, and changes ashtrays
  • Clears regularly the service station and keeps it clean and tidy
  • Farewells guests at departure whenever possible
  • Must have a good basic knowledge of all food & beverage items served according to the menu
  • Aware of the proper presentation of food & beverages served advising supervisor incorrect orders
  • Fully trained about menu and promotions including approximate preparation times
  • Able to serve quickly and efficiently
  • Familiar with proper handling and maintenance of service equipment
  • Attends scheduled outlet briefings and regular training sessions
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Explain how various menu items are prepared, describing ingredients and cooking methods

Requirements:

  • Has at least 1-2 years hospitality experience
  • Previous experience in Food & Beverage/Restaurant operations
  • Passion for excellent services
  • Excellent team player
  • Preferably on a visit visa or cancelled visa

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