Service Delivery Supervisor – Environmental Services

3 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Al Khayyat Investments (AKI) Full time
Service Delivery Supervisor – Environmental Services

The Supervisor is responsible for ensuring the effective and efficient delivery of services on a day-to-day basis. This includes planning and allocating staff, vehicles, and equipment, issuing work instructions, and monitoring service delivery to meet specifications. The role involves overseeing compliance with safety and operational procedures, managing frontline staff performance, and addressing any service-related issues or complaints. The Supervisor also contributes to the development of safe working practices, conducts site visits, and assists with accident investigations and insurance claims. The goal is to ensure high-quality service delivery while maintaining safety, compliance, and staff welfare.

KEY ACCOUNTABILITIES:

Staff and Resource Management:

  • Plan and allocate staff, service vehicles, plant, and equipment to ensure effective service delivery for both scheduled and on-call services.
  • Issue work instructions to frontline staff, including changes to collection routes and service requests.

Health and Safety Compliance:

  • Contribute to developing safe systems of work by conducting risk assessments and assisting in the development of method statements and procedures.
  • Monitor adherence to work instructions, safe systems, uniform, PPE, QHSE procedures, driving standards, and the use of In-Cab Systems.

Service Monitoring:

  • Oversee and monitor service delivery on the ground to ensure compliance with the specifications and requirements.
  • Carry out site visits to verify complaints, resolve concerns, and ensure user satisfaction.

Staff Management and Performance:

  • Act as the line manager for frontline staff, managing performance, welfare, and taking disciplinary actions when necessary.
  • Manage and approve all overtime arrangements and contribute to regular toolbox talks.

Assist with accident and incident investigations, including taking remedial actions and processing insurance claims.

EXPERIENCE & QUALIFICATION:

Minimum Qualification: High school diploma or equivalent; relevant certifications or a degree in management or a related field preferred.

Minimum Experience: Proven experience in a supervisory role, preferably within a service or operational environment. Demonstrated experience managing staff and resources effectively. Experience in conducting risk assessments and ensuring compliance with health and safety regulations.

SKILLS, KNOWLEDGE & ABILITIES:

Job Specific: Proficiency in planning and allocating resources, including staff and equipment, for effective service delivery. Ability to issue clear work instructions and manage changes to service routes. Knowledge of safe systems of work, risk assessments, and method statement development. Skills in monitoring service delivery and ensuring compliance with specifications and procedures. Experience in conducting site visits to resolve complaints and address concerns. Competence in managing frontline staff performance, welfare, and disciplinary actions. Ability to oversee overtime arrangements and assist with accident investigations and insurance claims.

Generic Skills: Strong leadership and team management abilities. Excellent communication skills, both verbal and written. Problem-solving and decision-making capabilities. Attention to detail and commitment to high standards of safety and compliance. Organizational skills and the ability to multitask effectively in a fast-paced environment.

Seniority level

Associate

Employment type

Full-time

Job function

Project Management and Quality Assurance

Industries

Environmental Services, Facilities Services, and Construction

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