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Delivery Excellence Manager
2 weeks ago
The Account Delivery Manager is a strategic role that requires exceptional leadership skills, operational expertise, and customer focus. As a key member of our team, you will be responsible for driving end-to-end delivery, execution, client relationship management, and growth for the assigned Line of Business. Your primary objective will be to establish a high-performance culture and continuous improvement within the designated LoB, while ensuring optimal client satisfaction and loyalty.
Responsibilities:
- Operational Delivery: Oversee end-to-end operational delivery, team execution, customer relationship management, and LoB growth.
- Strategic Planning: Collaborate with senior management to develop performance goals and long-term operational plans, ensuring global teams create, implement, and maintain business processes.
- Process Improvement: Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
- Financial Management: Work and collaborate on the development of financial and budgetary plans as well as growth of the designated Line of Business.
- Client Relationships: Maintain strong relationships with clients, maintaining continuous lines of communication, and keeping relevant key stakeholders informed of all critical issues.
